FREQUENTLY ASKED QUESTION​

Got questions? We’ve got answers. Browse our frequently asked questions below to find the information you need. If you can’t find your answer, please contact our customer care.

General Information

For support, please email us at customercare@promodafinilmind.com or message us on our WhatsApp number.

When checking out, you can apply the in-store credit to any of our products. Plus, it can be combined with our promotions to help you get the most value from our in-store credit.

Ordering and Billing

After verifying your payment, we will promptly issue an invoice. Once your package is processed, we will provide the tracking number. Please allow up to 1-72 hours for orders on weekdays. And for orders during weekend, we will provide the tracking number on Monday. 

Currently, we’re offering a $5 discount. Just use the coupon code “5OFF” at checkout to avail of this special offer.

We currently accept payments via PayPal, Bitcoin, and Ethereum, Algorand, Decentraland, Tether USDT, USDC Coin. We’re also actively working to introduce more convenient payment methods to enhance your shopping experience with us.

Please contact our customer care at customercare@promodafinilmind.com or message us on our WhatsApp number.

Handling fees are additional charges that cover the costs associated with processing, packing, and preparing items for shipment. These fees help businesses recoup the expenses they incur to ensure your order is safely and correctly handled from the warehouse to your door. Factors determining handling fees might include:

  1. Labor Costs: Time and effort spent picking, packing, and processing orders.
  2. Packaging Materials: Costs of boxes, bubble wrap, packing peanuts, tape, etc.
  3. Special Handling: Fragile, perishable, or hazardous items may require special care or materials, adding to the cost.
  4. Order Complexity: Larger or multi-item orders might take more time and materials to process.
  5. Warehouse Overheads: The costs of maintaining a warehouse, including utilities, rent, and equipment.
  6. System and Software: Expenses associated with order management and inventory software.

Shipping and Delivery

At the moment, we only offer domestic shipping, primarily to our customers in the US.

Here’s a breakdown of the different shipping methods available, their estimated delivery times, and associated costs:

  1. World-Wide Express

    • Estimated Delivery Time: 10-25 Business Days
    • Cost: $40 USD
    • Details: This is a global shipping option, suitable for international shipments. It offers a broader range, covering multiple countries, but has a longer delivery time compared to country-specific options.
  2. USA to USA

    • Estimated Delivery Time: 2-4 Business Days
    • Cost: $30 USD
    • Details: This option is specific for shipments within the United States. It offers a fast turnaround, making it ideal for domestic shipping needs.
  3. EU to EU

    • Estimated Delivery Time: 5-12 Business Days
    • Cost: $35 USD
    • Details: Designed for shipments within the European Union. This method ensures quicker deliveries within the EU member countries.
  4. UK to UK

    • Estimated Delivery Time: 4-10 Business Days
    • Cost: $35 USD
    • Details: Exclusively for shipments within the United Kingdom, it provides a fast domestic shipping option for UK residents.

Choosing the right shipping method depends on the origin and destination of your parcel, as well as how quickly you need it delivered. Always factor in potential customs delays or other unforeseen circumstances when considering international shipping.

No, your package will not require a signature upon delivery. It may be left in your mailbox. Please ensure you keep an eye out for your package to avoid any potential misplacement or theft.

If your order is held by customs, please follow these steps:

  1. Stay Patient: Customs holds can be a standard procedure, and many packages are released after a short review. Wait a little longer to see if the package is released.

  2. Stay Informed: It’s essential to keep track of any notifications or communications from the customs department. They might require additional information or documentation from you to process the package further.

  3. Reach Out to Us: If you’ve been waiting for an extended period or received a specific notice from customs that you don’t understand, please contact our customer service team. We’ll help clarify the situation and provide guidance on next steps.

  4. You’re Covered: Rest assured, if there’s an issue and the package isn’t released, we’ve got your back. Depending on the situation, we will either refund your purchase or reship the package to ensure you receive your order.

Remember, while customs holds can be frustrating, they are a normal part of international shipping. We appreciate your patience and understanding in these situations.

No, based on our records and experience, no one has faced legal action from customs for orders placed with us. While customs may seize packages for various reasons, such as incorrect paperwork.

Your package will be processed as soon as we confirm your payment. It might take 2-4 business days for your package to arrive in your door-step.

All orders paid over the weekend will be processed on right away. However, the tracking numbers will be available on Monday.

Product Information and Usage

  1. Modvigil 200mg

    • Brand: Modvigil is a brand of Modafinil manufactured by HAB Pharmaceuticals.
    • Dosage: Each tablet contains 200mg of Modafinil.
    • Use: Modafinil is commonly prescribed for narcolepsy, sleep apnea, and shift work sleep disorder. It can also be used off-label for cognitive enhancement and increased alertness.
    • Distinctive Features: While the primary active ingredient is the same as Modalert, users often report subtle differences in effect between different brands of Modafinil, which might be attributed to variations in filler ingredients or manufacturing processes.
  2. Modalert 200mg

    • Brand: Modalert is a brand of Modafinil manufactured by Sun Pharmaceuticals.
    • Dosage: Each tablet also contains 200mg of Modafinil.
    • Use: Just like Modvigil, Modalert is commonly prescribed for conditions like narcolepsy and is also used off-label for cognitive enhancement.
    • Distinctive Features: Often considered the “gold standard” in the Modafinil community, many users praise Modalert for its efficacy. However, as with any drug, experiences can be subjective, and some may prefer Modvigil based on individual body reactions.

Modafinil and Armodafinil are not typically screened for in standard drug tests, which usually focus on detecting substances such as amphetamines, cocaine, marijuana, opioids, and benzodiazepines.

  1. Common Side Effects:
    • Headache
    • Nausea
    • Dry mouth
    • Insomnia or difficulty sleeping
    • Loss of appetite
    • Anxiety or nervousness
    • Dizziness
    • Diarrhea or upset stomach
  2. Less Common but Serious Side Effects:

    • Allergic reactions: Symptoms might include rash, itching, swelling, severe dizziness, or trouble breathing.
    • Mental/mood changes: Such as agitation, confusion, depression, or hallucinations.
    • Chest pain or irregular heartbeat.
    • Unusual tiredness or weakness.

Prevention and Management:

  1. Start with a Lower Dose: If you’re new to Modafinil, consider beginning with a lower dose to gauge your body’s reaction and increase if necessary.

  2. Hydration: Ensure you drink sufficient water throughout the day. Proper hydration can assist in preventing headaches and dry mouth.

  3. Avoid Caffeine: Given the stimulating nature of Modafinil, combining it with caffeine might exacerbate side effects like anxiety or insomnia.

  4. Regular Meals: Even if you don’t feel hungry due to the drug, maintain regular meals to ensure proper nutrition.

  5. Sleep Hygiene: Modafinil can interfere with sleep. It’s best not to take it late in the day, and it’s crucial to maintain a conducive sleeping environment.

  6. Monitor Mental Health: Be vigilant about any mood or behavioral changes. If you notice depressive or agitated states or experience hallucinations, seek medical advice.

  7. Consult a Healthcare Professional: Before starting, stopping, or adjusting the dose, discuss potential side effects and any other medications you may be taking with a healthcare professional.

I’m sorry to hear that you believe your modafinil pills aren’t effective. Here’s what you can do:

  1. Evaluate the Situation: Before contacting us, ensure that you’re taking the recommended dosage and following any guidelines provided. Also, consider any potential factors that might be impacting its efficacy, such as other medications, tolerance, or interactions.

  2. Contact Us: Reach out to our customer service team with your concerns. Please provide relevant information about your order, including order number, date of purchase, and any other pertinent details.

Typically, both Modvigil and Modalert are available in 200mg dosages, and many people start with a half tablet (100mg) to gauge their body’s response before taking a full tablet. However, the appropriate dose can vary based on individual factors like age, weight, and tolerance.

Return and Refund Policies

You can find detailed information regarding our refund and re-shipping policies on our website. Please visit the following link to get all the specifics: https://promodafinilmind.com/refund_returns/

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